Hessle Glazing Limited – Privacy Policy

Hessle Glazing Limited (Company Number:12710188) (“We”) are committed to protecting and respecting your privacy.

This policy is intended to inform you about the information that we hold in relation to you, why we hold it, for how long and your rights in respect of the information that we hold. You have the right to ask us what information we hold and you also have the right in certain circumstances to ask us to delete information or to anonymise any papers that we hold on your files. The law regarding this is contained in Regulation (EU) 2016/679 of The European Parliament and of The Council. The regulations are known as the EU General Data Protection Regulation (GDPR).

The responsible entity: Hessle Glazing Ltd of registered office 11 Waterside Business Park, Livingstone Road, Hessle, HU13 0EG is the company that is responsible to you for the privacy of your data and the safe and proper handling of it.

Compliance: Any clients, customers or suppliers are Data Controllers under GDPR and Hessle Glazing Limited is the Data Processor. Both Data Controllers and Data Processors are obliged to comply with the GDPR and we rely upon your attention and observance where required.

Employees: Hessle Glazing Limited ensures that all of its employees are aware of the confidential nature of Personal Data, have adequate training in relation to the data protection legislation and that they are bound by relevant obligations and restrictions when processing Personal Data.

Any use that we make of your data must be fair and lawful. We will hold all confidential and personal identifiable information and data concerning our clients, customers, suppliers and partners securely and in confidence using appropriate technical and organisational measures.

We will only use your data for the purposes for which it was provided under the applicable terms of business, to carry out obligations arising from any contracts entered into between you and us, including handling any warranty claims or to comply with any statutory requirements upon us.

We may use your information to ensure that content from our site is presented in the most effective manner for you and for your computer, to provide you with information which we feel may interest you, where you have consented to be contacted for such purposes.

We may use your information to notify you about changes to our products or services.
We may collect the following information from you:

  • Information that you provide to us at any time when filling in forms to request a supply of goods or services from us, including any forms submitted to us on our site www.hessleglazing.co.uk (our site). This includes information provided at the time of requesting a quotation or when requesting further services or placing an order with us. We may also ask you for information when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  • IP addresses: We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies: Our website does not use cookies.

Except as set out below, your information and data will NEVER be passed on to another organisation under any circumstances.

When required we may provide relevant data to other parties such as to our accountants for the purposes of providing our accounting services to us and to enable us to comply with any audit requirements generally. All such parties have stringent data processing obligations and they are not authorised to use your data other than for the purposes of the reference/accounts/audit as above mentioned.

On occasion we may use your data to contact you to find out if you have been satisfied with the work carried out on your behalf or to let you know of any events or offers that we may wish you to be aware of. Please notify us if you do not wish to be contacted in this way.

We may on occasion place marketing materials on to our website or Social Media sites. If you do not wish us to place anything incorporating your photograph (e.g. as part of a group photo at an event) please let us know. We will always respect your wishes.

Please note that your data may be disclosed to third parties in the following situations:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Hessle Glazing Limited, or substantially all of its assets, are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Hessle Glazing Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

SAR Requests: We will handle subject access requests (SAR) promptly, however when we consider SAR’s to be manifestly unfounded, excessive or to adversely affect the rights and freedoms of others, we will refuse the request.

Article 28: If an audit or inspection is required to evidence that Hessle Glazing Limited is meeting its obligations under Article 28, Hessle Glazing Limited will assist appropriately but will inform the Client if it is asked to do something infringing the GDPR or other UK, EU or member state data protection law.

ICO: Hessle Glazing Limited proposes to co-operate with supervisory authorities (such as the Information Commissioner’s Office -ICO) in accordance with Article 31.

Sub-contractors: The Client has been informed that Hessle Glazing Limited may transfer data to a sub processor or data controller to fulfil some, or all, of the contract. In these cases Hessle Glazing Limited will put in place a contract with the processor to adequately protect personal data. The Client consents to this processing.

Data breach: In the event of any personal data breach we will notify our Clients in accordance with Article 33.

Client Instructions: The Client acknowledges that Hessle Glazing Limited is reliant on the Client for direction as to the extent to which it is entitled to use and process Personal Data. No liability is accepted by Hessle Glazing Limited for any claim arising from any act or omission by it, to the extent that such act or omission resulted directly from the Client’s instructions.

Consent and revocation: After reading this notice you are asked to indicate your consent to us continuing to hold your data in the manner and for the purposes above mentioned. Subject as set out below, you are entitled to revoke your consent at any time and if so we will keep a record of when you asked us to cease processing your data and we will advise you of what continues to be held by us and when we are legally able to delete it.

If you revoke your consent it may affect the relationship between us and we will not be liable for any consequential issues arising. In certain circumstances we may be obliged to cease to supply goods or services.

We are legally obliged to hold your information and our files in relation to work carried out for you for up to 10 years in most cases, particularly if we have potential obligations remaining under any warranties given to you regarding the products we supply. You cannot ask us to erase any information that we are legally obliged to retain.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Any issues: If you have a complaint please make contact with us at the email address below or ring us on the number given below and we will be pleased to try and resolve any issues that you may have. If we are unable to resolve the issues that you raise you may contact the ICO at https://ico.org.uk/make-a-complaint/ or on helpline:0303-123-1113.

Changes to our privacy policy: Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact Us: If you wish to contact us about the use being made of your data, the name of the person to whom you should send any communication is Laura Burge; the electronic email address is accounts@hessleglazing.co.uk. Our telephone number is: 01482-459113.